Shipping and Returns
The Trophy Shop does its best to process and ship all orders within two (2) to five (5) business days of receiving an online order. The Trophy Shop makes an effort to ship all items together in one package, but may split orders when necessary. Customers with orders that require split shipments or that include an item on backorder will be notified by a customer service representative via email or telephone.
SHIPPING PRICES SHOWN IN THE ORDER CONFIRMATION ARE ONLY AN ESTIMATE.
Due to the nature of customized trophy assembly, the precise weight of the order and package size will not be know until completion of the order. These factors can greatly effect the cost of shipping. We will make every attempt meet the shipping estimate with each order. Orders ARE NOT charged to your credit card until the order is complete and ready to ship. You will be notified of final shipping charges. Shipping Estimates are based on the following table:
|# of Items||Shipping Price
|41+||Call for Price
If you have a product you need to return to The Trophy Shop, you must contact us within 30 days of receipt of your item(s). You may email customer service @ trophyshopinc @ aol.com. The Trophy Shop will only accept items that have previously been approved for return. Returns will be subject to a 15% restocking fee. Upon receipt of returned product, a Trophy Shop representative will inspect the product and call the customer with the available return/exchange options.
If you are missing merchandise from you order, or have received damaged items, do not return the package immediately, but contact us within 10 days so we may get the issue resolved in a timely manner. You may call The Trophy Shop will upon request replace any merchandised that is received in damaged condition or as a result of a packing error. No material will be accepted or replacements issued without prior approval to return such merchandise.
Tennessee State law requires us to charge sales tax of 9.25% on all orders sent within Tennessee State. If you are a tax exempt, you must fax us your tax exempt certificate from the State of Tennessee and you will not be charged any sales tax.(Call for fax number).